Return & Refund Policy

Last updated: January 15, 2024

This policy applies to all subscriptions and purchases made through our platform. All payments are processed securely through Stripe.

We strive to provide exceptional value through our ad search and management platform. This Return & Refund Policy outlines our fair and transparent approach to cancellations, refunds, and billing disputes.

As a Software-as-a-Service (SaaS) platform, our services are delivered digitally and consumed upon access. This policy complies with applicable consumer protection laws and Stripe's payment processing requirements.

Policy Overview

✅ What We Offer

30-day money-back guarantee for new subscribers
Cancel anytime with no penalties
Prorated refunds for annual plans (first 30 days)
Full refund for technical issues we cannot resolve

⚠️ Important Notes

Services are consumed upon access
Data export available before cancellation
Refunds processed within 5-10 business days
Third-party integrations may have separate terms

Subscription Cancellation

How to Cancel

1. Log into your account dashboard
2. Navigate to "Billing & Subscription"
3. Click "Cancel Subscription"
4. Follow the confirmation steps
5. Receive email confirmation

Cancellation Terms

Immediate Effect: Cancellation takes effect at the end of your current billing period
Data Access: You retain access until the end of your paid period
Data Export: Download your data before the subscription expires
No Penalties: No cancellation fees or penalties

Pro Tip: You can cancel anytime and still use the service until your billing period ends. Your data will be available for export for 30 days after cancellation.

Refund Eligibility

✅ Eligible for Full Refund

New subscriptions within 30 days of first payment
Technical issues preventing service use (unresolved within 48 hours)
Billing errors or duplicate charges
Service unavailable for more than 24 consecutive hours
Unauthorized charges (with proper verification)

⚠️ Partial Refund Eligible

Annual plans cancelled within 30 days (prorated refund)
Downgrade requests (credit applied to account)
Service interruptions lasting 12+ hours (prorated credit)

❌ Not Eligible for Refund

Subscriptions used for more than 30 days
Cancellations due to change of mind after 30 days
Violations of Terms of Service
Third-party service integration issues
Data usage or storage fees

Refund Process

Step-by-Step Process

Submit Request

Contact our support team with your refund request and reason

Review Process

We review your request within 2 business days

Approval & Processing

Approved refunds are processed through Stripe within 24 hours

Refund Completion

Funds appear in your account within 5-10 business days

Payment Method: Refunds are processed to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement.

Billing Disputes

If you notice an unexpected charge or billing error, please contact us immediately. We're committed to resolving billing issues quickly and fairly.

Common Billing Issues

Duplicate Charges: Multiple charges for the same subscription period
Incorrect Amount: Charged amount doesn't match your plan
Cancelled Subscription: Charged after cancellation
Unauthorized Charges: Charges you didn't authorize
Failed Cancellation: Subscription didn't cancel as expected

Dispute Resolution

1. Contact Us First: Reach out to our support team before disputing with your bank
2. Provide Details: Include transaction ID, date, and amount
3. Quick Resolution: Most billing issues are resolved within 24 hours
4. Immediate Refund: Verified errors are refunded immediately

Important: Disputing charges with your bank before contacting us may delay resolution and could result in service suspension. We're here to help resolve issues quickly!

Contact Support

Our support team is here to help with any questions about refunds, cancellations, or billing issues.

Get Help Fast

Visit our support center for live chat, billing help, and to submit refund requests.

Visit Support Center

Most billing issues resolved within 24 hours

📋 When Contacting Support, Please Include:

• Your account email address
• Transaction ID or invoice number
• Detailed description of the issue
• Screenshots if applicable